Delta Investigated After Hundreds Of Flights Were Scrapped For Fifth Day Straight Leaving Passengers Stranded After Microsoft Outage
The U.S. Department of Transportation's Office of Aviation is conducting an investigation of Delta Airlines after the company scrapped hundreds of flights.
For what's become the fifth day in a row, a faulty software update from the cyber security company CrowdStrike has taken down Microsoft systems around the world, per 'CBS News.'
Although the outage affected many businesses, many have regained their functionality and have begun to resume operations while Delta has had to cancel over 415 flights, which, per the media outlet, have far exceeded any other U.S. airline.
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Delta declared that they are fully cooperating with the investigation, as the transit department claimed they were looking into "continued widespread flight disruptions and reports of concerning customer service failures."
"We remain entirely focused on restoring our operation after cybersecurity vendor CrowdStrike's faulty Windows update rendered IT systems across the globe inoperable," Delta stated, per the news outlet.
On Monday, Delta announced they are "working 24/7" to fix its operations. However, CEO Ed Bastian suggested it could take "another couple days" before "the worst is clearly behind us."
According to the news outlet, Delta has had to cancel more than 5,500 flights since the devastating outage began on Friday morning. Secretary Scott Buttigieg addressed the failures.
.@USDOT has opened an investigation into Delta Air Lines to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions.
— Secretary Pete Buttigieg (@SecretaryPete) July 23, 2024
All airline passengers have the right to be treated fairly, and I will make sure that right is upheld.
"@USDOT has opened an investigation into Delta Air Lines to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions," Buttigieg, 42, wrote on Twitter, now known as X.
"All airline passengers have the right to be treated fairly, and I will make sure that right is upheld," he concluded in a Tuesday morning post.
The company behind the massive outage CrowdStrike — which affected hospitals, airlines, emergency services, banks, and businesses — is an American cybersecurity company based in Austin, Texas.
