iPhone 6 Plus Controversy: Apple fixes smartphone’s ‘Touch Disease’ with $149 repair fee
iPhone 6 Plus users are bugged by a defect when using the Apple smartphone model. Consumers made a call for a remedy on the flaw and Apple answered but alas! The repair comes with a hefty price tag.
Apple finally answered the 'touch disease' issue iPhone 6 Plus owners have complained about for months now. The gadgets giant brushed the problem off for quite some time even after a lawsuit was filed against them.
Apple's acknowledgement comes with a repair to fix the problem. On the other hand, the company refuses to admit that the issue is caused by design flaw or construction defect, Beta News reported. This is why if the iPhone 6 Plus manifests the 'touch disease,' the owner needs to pay $149 to have the gadget fixed.
A statement by Apple mentioned that it has identified why certain units from the said model exhibit flickering display or multi-touch issues. It said that this happens "after being dropped multiple times on a hard surface and then incurring further stress on the device."
It was also in the said statement that Apple informed its consumers to pay a service price of $149 if they want their devices repaired. This fee is actually far cheaper than what others whose phones are fixed out of warranty paid, which is $329. Apple, however, stated that they will reimburse the difference between the two prices if the owner had the iPhone 6 Plus repaired in an authorized service center or technician.
Apple's announcement was met with opposition, International Business Times noted. After all, the service price is too costly, leaving many displeased with the company. Also, the existing issue, said Kyle Wiens of iFixit, is due to design flaw. Wiens confirmed that many who have experienced the problem in their iPhone 6 Plus, did not drop their gadgets. He added that Apple could have handled the problem better so that consumers will have renewed confidence in the company.
The iFixit owner said, "We appreciate the effort they're making but this program doesn't go nearly far enough."